It’s “Marketplaces Week” for us at CFI , thanks to our consumer team releasing a new index of the next industry-defining marketplaces, the Marketplace 100.
But what happens as such marketplaces and other platforms evolve over time, as do their users? This episode is a rerun of a popular conversation from a couple years ago — featuring general partners Andrew Chen and Jeff Jordan (in conversation with Sonal Chokshi) — on what comes after user acquisition: retention.
It’s all about engagement. So what are the key metrics? And if different kinds of users join a platform over time — what does that mean for engagement, and where do cohort analyses come in?
The CFI Podcast discusses the most important ideas within technology with the people building it. Each episode aims to put listeners ahead of the curve, covering topics like AI, energy, genomics, space, and more.